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Terms Of Service

Terms of Service

Last Updated: [August 15th 2025]

Welcome to BrainMD (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website https://gobrainmd.com, our telehealth services, clinic services, SMS communications, and any other products or services we provide (“Services”).

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

1. Eligibility

You must be at least 18 years old to use our Services. If you are under 18, you may use our Services only with the involvement of a parent or legal guardian.

2. Medical Disclaimer

BrainMD provides healthcare services through licensed medical professionals. However:

  • All medical decisions are made between you and your provider.
  • Information on our website or in SMS messages is for informational purposes only and is not a substitute for professional medical advice.
  • In case of a medical emergency, call 911 immediately.

3. SMS Messaging Terms

By providing your phone number, you agree to receive text messages from BrainMD regarding appointments, service updates, and related communications.

  • Message frequency: May vary based on your interactions.
  • Message & data rates: May apply according to your mobile carrier plan.
  • Opt-out: Reply STOP to any message to unsubscribe.
  • Help: Reply HELP or email info@gobrainmd.com.
  • Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
  • We do not sell, rent, or share your SMS consent information for marketing purposes.

4. Appointment Policies

  • Appointments must be scheduled through our approved scheduling system.
  • You agree to provide accurate information when booking.
  • Missed appointments or late cancellations may be subject to fees in accordance with our clinic policy.

5. Acceptable Use

You agree not to:

  • Use our Services for unlawful purposes
  • Provide false or misleading information
  • Attempt to disrupt, hack, or compromise our systems
  • Harass or abuse staff or other patients

6. Payment & Billing

If applicable:

  • Fees for services must be paid as agreed at the time of booking or as billed.
  • You are responsible for any charges not covered by insurance.

7. Privacy & HIPAA

Your privacy is important to us. Our collection and use of personal information is governed by our [Privacy Policy]([Privacy Policy URL]). If you are a patient, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

8. Limitation of Liability

To the fullest extent permitted by law, BrainMD is not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.

9. No Guarantee of Results

While we strive to provide high-quality care, we make no guarantees regarding outcomes from treatment or services.

10. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted with the revised “Last Updated” date. Continued use of our Services after updates constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles.

12. Contact Us

BrainMD
Email: info@gobrainmd.com
Website: https://gobrainmd.com