Privacy Policy
Last updated: [August 15th 2025]
BrainMD (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://gobrainmd.com, submit a contact form, or communicate with us via phone, SMS text message, or email.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, date of birth, and other contact details you provide.
- Medical Information: Any health-related information you voluntarily provide in forms, during calls, or in messages, subject to HIPAA protections where applicable.
- Technical Information: IP address, browser type, device type, operating system, and site usage data collected via cookies or analytics tools.
- SMS & Communication Data: Messages sent to and from BrainMD, including appointment reminders, confirmations, and service-related updates.
2. How We Use Your Information
We use your information for purposes including:
- Scheduling and managing appointments
- Providing medical services and communicating about care
- Sending service-related SMS messages (with your consent)
- Responding to inquiries and customer service requests
- Complying with legal, regulatory, and HIPAA obligations
- Improving our website and services
3. SMS Text Messaging
By providing your phone number, you consent to receive text messages from BrainMD.
- Messaging frequency: May vary depending on your interactions.
- Message & data rates: May apply according to your mobile plan.
- Opt-out: You may opt out at any time by replying STOP to any message.
- Help: Reply HELP or contact info@gobrainmd.com.
- Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
- We do not share, sell, rent, or trade your SMS consent information with third parties for marketing purposes.
4. How We Share Information
We may share your information only in the following cases:
- With your consent
- With service providers who perform services on our behalf (bound by confidentiality agreements)
- As required by law, court order, or regulatory requirement
- In emergencies to protect your health and safety
- As permitted or required by HIPAA for healthcare operations, payment, or treatment purposes
5. HIPAA Compliance
If you are a patient, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect your protected health information (PHI). For more details, see our HIPAA Notice of Privacy Practices available upon request.
6. Data Security
We use industry-standard security measures to protect your information. However, no system can be guaranteed 100% secure. We cannot guarantee the security of information transmitted to us electronically.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access and receive a copy of your personal information
- Request corrections to your information
- Request deletion of your information (subject to legal and medical record retention laws)
- Withdraw your consent for SMS communications
8. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance user experience, analyze traffic, and improve our services. You can adjust your browser settings to refuse cookies, though this may limit functionality.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
BrainMD
Email: info@gobrainmd.com
Website: https://gobrainmd.com